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Dell Supplier Portal FAQ

Dell Supplier Portal FAQ - Table of Contents

Dell Supplier Portal - Supplier Guide

Dell and Perot Acquisition Questions

General Supplier Portal Questions

Login Questions

Contract related Questions


Dell and Perot Acquisition Questions

Can you provide a brief summary of what’s happened and how the merged company is structured?
Starting today, the joint Dell and Perot services teams will be known as Dell Services, a new global business unit that will provide access to a best-in-class suite of intelligent, end-to-end IT services and business solutions. This acquisition transforms Dell’s ability to provide services and solutions that have expanded range and reach, and next-generation delivery.

Peter Altabef, formerly Perot Systems’ chief executive officer, will be taking the helm of Dell Services as president reporting to Michael Dell, chairman and chief executive officer, Dell. Under this new structure, please continue working directly with your pre-existing Dell or Perot Systems contacts.
What will be the goals of Procurement?
Our focus remains the same: to provide great value to our customers while balancing our financial goals of liquidity, profitability, growth. To this end, anticipate that our business teams will be looking at how to leverage our new combined capabilities to create increased opportunity. To the extent you have a new opportunity you would like to pursue with us, please do not hesitate to follow the normal channels and we will make sure it is addressed.
How should I Structure my Account teams?
Each of our suppliers who happen to have account representatives that in the past called on Dell and Perot separately may want to consider whether or not it is prudent to merge their account teams. Although this will depend more on your individual portfolio with Dell, understand that our intent is to operate as a single global company.
How will Procurement be structured and what changes might we expect?
Initially the teams will operate as they always have but will ultimately be a commodity based organization. Our procurement team will be looking at our new spend volumes and combined supply base with a focus on ensuring the “new” Dell remains advantaged from both a price and quality perspective. Over time, as we integrate, we will standardize our purchasing processes and policies. We will communicate these changes as they occur. You should also note that Dell will soon require that all procurement efforts are supported by a Dell purchase order or are executed by purchasing card.
How can I know that my company’s information will not be shared with the competing side at Dell?
We are leveraging and enhancing our firewall activities to provide proper governance where needed.
Where do I send my invoices?
We will continue to operate as we have with respect to invoicing until our back office systems are integrated.
How will you minimize disruptions from integration? Should we wait a few months before trying to work with you again?
We expect a smooth transition based on factors that include our similar values and cultures as well as the fact that the two companies have been strong alliance partners for the past two years. Employees from both companies already know each other, which will facilitate the transition. In the meantime please continue to work with us as you have.
When can I get more information about the Perot Acquisition?
You can submit additional questions to Dell_Services_Integration@dell.com.
If your question is not related with the Perot Acquisition, please send it to our Dell GP contact mailbox.

Although we are working diligently to effect a speedy integration, a merger of this size will take time. We ask that you exercise patience while we work through the process. We will certainly work towards understanding the impact of our merger on your business by our next scheduled quarterly review.

General Supplier Portal Questions

What is the Dell Supplier Portal and what does it do?
The Dell Supplier Portal is a gateway to Dell Procurement, Accounts Payable and Contract operations. Current and prospective suppliers of goods and services are given the chance to establish contact with Dell. Suppliers should maintain and update their own company profile and contact information on the portal using online forms. Data captured for a Supplier profile includes a company's complete name including its legal form, D-U-N-S® number, telephone or fax numbers and web and e-mail addresses.
For suitable potential partners the Dell General Procurement team will complete an internal review and approval procedure and may later invite them to a sourcing project or, if they are chosen to supply Dell, send them contracts to electronically sign. The Dell Supplier Portal is an open communication channel between Dell business partners and vendors.
Who can access the Dell Supplier Portal?
At the present time the Dell Supplier Portal is open to the public Internet. Anyone can register a user account and create a Profile for their company. Both existing suppliers and potential suppliers who want to present their products and services to Dell can use the portal. Every new supplier must enter their data in the Supplier Portal.
By filling in company details suppliers increase their chances of being invited into sourcing events by Dell General Procurement. All the relevant supplier information from the Dell Supplier Portal is only available to Dell General Procurement and purchasing staff.
How much does it cost to use the Dell Supplier Portal?
Registering on the Dell Supplier portal does not cost anything.
Who in Dell can access the data from Dell Supplier Portal?
Only Dell General Procurement and relevant Dell purchasing staff can see your data. Dell does not allow your data to be visible to everyone at Dell. Only General Procurement employees and purchasing staff who have a specific need can see your company data.
What is Dell General Procurement?
Dell General Procurement is a global team responsible for professional sourcing of non-production goods and services such as External IT Services, Financial Services, Facilities equipment, Marketing services and Third party Software and Peripherals.
After I complete my registration on the Dell Supplier Portal will my company be awarded business?
Not necessarily. Dell General Procurement team will complete an internal review and approval procedure for suitable potential partners only. Even if your company has been negotiating with another Dell department, Dell General Procurement has the right to approve or reject any award of business. Registration does not guarantee business with Dell, but it shows your interest in doing business with Dell. Because we receive a great number of registrations, you will not be contacted unless we can see a potential business opportunity.
How soon will I receive any update from Dell General Procurement Team?
As mentioned earlier, registration in the Dell Supplier Portal doesn't warrant any business from Dell. Dell will assess your capabilities internally before any decision for awarding business is taken. Dell will contact you with appropriate information, only when any new business opportunity arises which matches your capabilities and the perceived "fit" with Dell.
I am a supplier providing components and parts for computers and other hardware and am not a current supplier with Dell. How can I pursue any opportunity with Dell in the future?
This facility is currently launched for suppliers who provide non-production goods and services. Being a production supplier, we would request you to forward your contact details and basic company information to a Dell contact for your region. This team will forward your details to the appropriate production procurement teams, who will contact you with appropriate information, if there are any new business opportunities.
Do I have to update the information I have filed in the supplier portal?
Yes please keep your data updated. Dell will use your data in our internal processes. There are a few reasons why you need to keep your data always up to date. To give a few examples, Dell’s Accounts Payables team might need to contact your Accounts Receivable (AR) in case of invoice discrepancies. The purchasing team might need to contact you before issuing a purchase order. The procurement team can invite your company to participate in sourcing events when new business opportunities arise.
After I complete my registration will I then receive POs from Dell? Or can I send invoices for work using the Dell Supplier Portal?
The Dell Supplier Portal cannot be used to transfer purchase orders or invoices between Dell and the supplier.
How can I gain access to the Supplier Portal?
As first step you will need to register your personal user account. Please proceed to the "Create a new account" page and complete your user registration by filing in your email address, password and security question. After completing this step you can login and proceed to create a Supplier Profile for your company. One Supplier Profile can have multiple user accounts associated to it, but new users will only be associated with the company Supplier Profile if they are listed in the company contacts by an existing user. Please provide the contact information for all users who should have access to your company account. If someone from your company who is not already listed as a contact attempts to create an account, they will be asked to create a new Supplier Profile, which can be duplicative. Every user associated with your Supplier Profile has the rights to see and edit your company profile.
How can I register my company?
Login to the Dell Supplier Portal with your username and password (see Login Questions below). You will have the option to create a new supplier profile. Please fill all required fields and complete your registration with the Save button on last page.

Login Questions

What is the required password format?
Your password must be at least 7 characters long and must contain at least 1 special non-alphanumeric character.
Please help! I forgot my password!
You can recover your password with the "Forgot your password?" page. Please provide your email address and answer the security question. You will receive an email containing a randomly generated password. After logging in, please change your password as soon as possible.
I should have received an email from the Dell Supplier Portal but I can't find it in my Inbox.
Please make sure the email address which you have used during registration is spelled accurately. If you don't have access to this email anymore, please register a new email address with the Dell Supplier Portal. A registered user from your company colleagues can add your new email address in the contacts section of your Supplier Profile. Sometimes spam filters can catch legitimate email messages. If you are using a spam filter, try to add noreply@dell.com to your safe contacts.
How do I change security question and answer?
At this moment it is not possible to change the security question and answer.
How do I confirm my email address?
After user registration is completed go to your email Inbox and locate the welcome message. This email contains a link to the account activation page. Please make sure that the activation link is not broken apart on multiple lines by your email program. If this happens then please copy the entire link excluding the line breaks and paste it into the browser's address bar.
What are the minimum system requirements to access the Dell Supplier portal?
Minimum system requirements: Windows NT 4.x, 2000, XP, Vista; IE 6 or higher, Netscape 7.1 or higher, Firefox 1.5; JavaScript enabled; Adobe Acrobat Reader
Can I see payment status of my invoice in the Supplier Portal?
Dell Supplier portal does not support this feature at this moment. However for selected suppliers Dell can offer this service using the VIP tool.
I’ve been a supplier to Dell for years; do I need to register my company on the portal?
All existing Dell Suppliers have a company Supplier Profile already created in the Dell Supplier Portal. However you still need to register a user account to be able to see and edit your company’s Supplier Profile. Also your user profile needs to be associated with that Supplier Profile. If you can't see your company's Supplier Profile but you are sure that your company is already registered with Dell then please contact Dell for assistance.
Who may I contact for support or clarification?
If you have question about the supplier registration process please use the following contacts or ask your business partner at Dell for assistance.
Do I have a timeout limit to register my company on the Dell Supplier Portal?
Yes there is a timeout limit. You will have 60 minutes to complete your company registration. This should give you enough time complete your company profile. Please logout and close the web page when you are done with your registration.
Who can accept contracts on behalf of my company?
During the registration process you will be asked to provide contact names. At least one of the contacts for your company must be an authorized representative of your company. This person has to have authority to sign contracts on behalf of your company. You can designate yourself or others and you can provide multiple authorized representative contacts. Authorized representatives represent and warrant that they have the authority to legally bind the company and execute agreements on behalf of the company.

Contract related Questions

How can I accept a contract online?
When Dell sees a potential business opportunity with your company we will send an authorized representative an email with instructions how to sign contracts in the Dell Supplier Portal. This is as easy as logging in, viewing or printing a PDF file and then hitting the Accept button. You will need Adobe Acrobat Reader to view the documents. Designation of an authorized representative in the Dell Supplier Portal means your company has expressly consented to execute agreements solely by electronic transmission.
I am using IE7 and the PDF contract is not displayed. What should I do?
Some Internet Explorer 7 users experience this problem. Please try the following steps:
  1. Open Internet Explorer 7 window.
  2. Click on the Tools menu, located at the top of your Internet Explorer window. When the drop-down menu appears, select the Manage Add-ons choice. A sub-menu will now appear to the right. Click on the option labelled Enable or Disable Add-ons....
  3. The Manage Add-ons window should appear. In the drop-down menu Show please change to option Add-ons that have been used by Internet Explorer.
  4. Find "Adobe PDF" in the list and check that in settings it is ENABLED.
Will I be able to see contracts which my company has signed with Dell?
Not at this moment. However we will email you the contract that was signed as file attachments, and you can print it at the time of signature.
When will I receive the contracts?
The contracts you signed will be emailed to your mailbox at the moment you hit the Accept button. In case you lose your copy of the contracts, or are having problems finding them in your mailbox, please do not hesitate to contact Dell for assistance.
What happens when I reject a contract?
If you disagree to contract terms or conditions you have the option to reject a Dell contract presented on the Dell Supplier Portal. You can do this by clicking on the Reject button and then provide a reason for rejecting.
Can I suggest changes to the contract which Dell has sent me for signature and then sign the contract with my changes?
Unfortunately not. Each contract needs to be signed using the Dell Supplier Portal as it is without any changes, comments or other modifications. If you disagree or wish to negotiate your contract terms with Dell please contact your Dell General Procurement contact person. In that case please Reject the standard Dell contract terms in Dell Supplier Portal. Please understand that this will slow down the Dell internal review and approval process. In a worst-case scenario, Dell might decide not to do business with your company.
Can my colleague accept the contracts instead of me?
Yes this is possible. But only a person authorized to sign contracts on behalf of your company can do this. You can forward the email which you received from Dell to a colleague that is an authorized representative of your company. He or she can use the email to login to the Dell Supplier Portal and sign contracts under the following conditions:
I am not authorized representative of my company. Can I sign the contracts anyway?
No. Only authorized representatives can sign contracts on behalf of your company. This person must have authority to legally bind the company and execute agreements on behalf of the company and attest to the same.
Does Dell Supplier Portal store personal information about me?
Yes. When someone registers your company’s Supplier Profile they can also provide contact information about themselves and their colleagues, managers, CEO, account receivables, etc. These contacts help Dell to be more effective when communicating with your company. Dell will not use contact details for marketing activities but only for business contact activities. Please note that if any of those individuals asks to be removed, Dell will honor their request and remove them from the Dell Supplier Portal. If you wish to be removed from the Dell Supplier Portal please contact Dell or alternatively you can remove yourself as well.
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